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Jul 26, 2016 PissedConsumer1190125 #1190125 Given how Verizon dealt with the transport of my phone numbers to a different provider after I moved, this does not shock me in any respect. I needed to combat for 2 weeks to get them to obey the legislation and transport the numbers! After that have I made a decision that their “provide” to ship me a field and transport label for my set bins and router was in all probability too good to be true and so I wised up and took the time to bodily return my gear to a Verizon Retailer that was approved to obtain the gear and bought an itemized receipt, together with the Set Field Serial and Mannequin Numbers and the router Serial Quantity. I do not assume you may belief these of us. Reply 2 Dec 31, 2015 PissedConsumer1086523 #1086523 After I returned my router to UPS. They made certain that I save and picture my receipt as a result of the mentioned Verizon WILL say they didn’t get it and they’re going to take you to collections over it. WOW! Then guess what occurred! Unethical piece of *** firm. Reply 1 Ads Dec 23, 2015 PissedConsumer1083161 #1083161 I snort at these complaints its known as massive enterprise its mistaken I do know it. simply hold praying for deregulation to occur for all telecoms ,wi-fi too. telcom worker tty Reply 1 Oct 27, 2015 PissedConsumer1054745 #1054745 NOTHING HAS CHANGED AHHHHHHHHHHHHHHHHHHHH Reply 1 Sep 30, 2015 PissedConsumer1041122 #1041122 Disputing with credit score bureaus hasn’t labored for me to this point, neither has speaking to Verizon immediately. They are going to lie in your face and inform u that u have not known as, and they’re going to declare they don’t seem to be within the mistaken however will not even make an effort to analysis the return monitoring nor look by their stock. The one method to make them do something is by going via the FTC, FCRA, and your native state lawyer generals workplace. If anybody wants any assist I can e-mail u the complaints I’ve submitted to every in order that we are able to collectively be heard and search compensation for the hardship they’ve positioned on us because of their lack of substandard enterprise operations and dispute procedures. They’re in violation in some ways. If u need assistance u can attain me at chrispolite562@***.com Reply 2 Sep 26, 2015 PissedConsumer1039359 #1039359 After I name “buyer no-service” the announcement the pc announcement is garbled and sounds as whether it is coming from a submarine. This from an organization that brags about it is superior “fiber-optics” system. What a joke! Frank Reply 2 Might 26, 2015 PissedConsumer988204 #988204 I used to be instructed to go away a router on the location I used to be shifting from and I did, new tenants moved in after which they despatched me a invoice for the router. properly why did you inform me to go away it behind then *** now they’ve despatched it to collections for 98$ like actually? it isn’t even price that it is over 4 years previous. Pathetic firm. Reply 2 Feb 13, 2016 PissedConsumer1111227 #1111227 @PissedConsumer988204 lol *** that is your fault they would not simply let you know to go away the router, anybody with 1/2 a mind would know to get it despatched again to them and get proof of receipt. best/neatest thing to have carried out can be to convey it right into a verizon retailer that accepts gear returns and get a RECEIPT for it. i’ve carried out it fairly a couple of occasions and NEVER had ONE challenge with them besides one time they mentioned i nonetheless had one among their older fios bins when i upgraded to HD bins. i offered the receipt information and it was cleared up THAT day. Reply 1 Jul 26, 2016 PissedConsumer1190278 #1190278 @PissedConsumer988204 The router, DVR’s and set prime bins belong to Verizon they usually need them again. The opposite stuff you may hold and “recycle” your self. You are greatest off returning the gear on to Verizon and getting a receipt with the serial numbers of the returned supplies. Reply 1 Feb 17, 2015 PissedConsumer947145 #947145 They cant discover my package deal both. I’ve my buyer reference #, however they do not offer you a reproduction of the monitoring # on the receipt only a buyer reference #and order # and now they cant discover it and are beginning to name me. Every step of the highway with this firm is a nightmare of unhealthy customer support and the proper hand not realizing what the left hand is doing! Reply 1 Feb 14, 2015 PissedConsumer945552 #945552 I’m having the same scenario with Verizon and I’m pissed off! Verizon is reporting false data on my credit score report, numberous occasions. $1200+ and I don’t owe them something. They hold passing it round to quite a few debt collectors, and now they’ve added extra accounts that I supposedly owe. Reply 3 Dec 06, 2014 PissedConsumer912021 #912021 Similar challenge!! Nightmare started 2010! Has anybody had any luck rectifying this case? Any class Motion Fits? Reply 1 Jul 12, 2015 PissedConsumer1006640 #1006640 @PissedConsumer912021 my cousin is having the identical drawback how are they getting away with this?I believe if I used to be a buyer I might contact the native information about this Reply 1 Oct 29, 2014 PissedConsumer892527 #892527 I’m dealing with the identical drawback. Unsure what to do with the gathering company. MRS Associates 1930 Olney Ave Cheery Hill, NJ 08003 This assortment company is a part of the Verizon. Reply 1 Jul 27, 2014 PissedConsumer846949 #846949 I’m going by the identical factor. Returned further settop field when roomie moved out two years in the past, now they inform me they by no means obtained it regardless of the actual fact they stopped billing me for it every week after I despatched it again of their field. Simply bought a letter from debt collector saying I owe $275 despite the fact that I spoke with Verizon about 6 totally different occasions and the final time they assured me my account had been cleared. I’m furious. Not solely has this Ben an enormous problem with reference to hours on the telephone and actually impolite inept customer support reps, however I’ve all the time been so cautious about my credit score rating and now this occurs! This has bought to be unlawful!! Reply 4 Feb 18, 2014 PissedConsumer786242 #786242 I’m having the identical drawback. However mine is even worse. We returned our gear on 2/13/2013 and have a receipt for the transaction. They’re charging us over $700.00 for the gear. They’re now calling our son and demanding that he pay. This isn’t even his invoice and someway they bought his social SS# and are telling him they’re placing a cost off on his credit score if he doesn’t pay. Our son was 10 years previous after we began with Verizon and this gear is or was positively not put in his identify. How dare this firm now begin attacking their patrons kids to gather a invoice! Reply 3 Jan 24, 2014 PissedConsumer777759 #777759 I’ve been with Verizon Fios nearly 3 years, there has NOT been a single moth I’ve not had a billing dispute. These persons are widespread THIEVES, all the time over invoice their purchasers. Each time you alter your service or switch your handle, they ship you new gear they usually ask you to return the previous ones again. I went by this 3 occasions, and in all events they claimed they did NOT obtain my previous gear, in all events I used to be fortunate sufficient to have my UPS receipt, so that they waived, however I do know in all event they’d 1 factor in thoughts, to rip-off me….. Reply 2 Oct 03, 2013 PissedConsumer725005 #725005 I cancelled my service with Verizon and I nonetheless have the router. I cant appear to seek out the place to ship the field. I dont need to get charged for it. Went to a wi-fi retailer they usually mentioned that I’ve to go to a landline retailer. Please reply Reply 1 Might 03, 2013 PissedConsumer645628 #645628 Similar challenge they declare to not have obtained the cable card and have charged me for it. The cable card was within the field with the set prime field they usually acknowledge receiving the set prime field. I used to be additionally in MD. Reply 1 Feb 18, 2013 PissedConsumer610730 #610730 That is very fascinating.I’ve had a contract with VERIZON for about (8)12 months’s now.I reside in TEXAS and I’ve returned a number of product’s to VERIZON and Every product that i returned was recieved throughout the allowed timeframe.Quantity (1)VERIZON PRODUCT needs to be returned of their return bins together with the return LABEL ON THE OUTSIDE OF THEIR RETURN BOXES.(2)The product that’s being returned needs to be DROPPED OFF IN THE DROP BOX which is generally positioned within the entrance of the doorway door to the USPS.(3)I’ve by no means needed to pay to return any product to VERIZON.(4)The USPS WILL RETURN THE PRODUCT however why?Would anybody pay to have the product returned when you are able to do this FREE OF CHARGE.Whenever you return VERIZON PRODUCT the USPS and ALSO the UPS CAN and WILL LOSE PRODUCT that’s suppose to be RETURNED.Now you OWE these cost’s all since you didn’t comply with INSTRUCTION’S.You say you didn’t recieve the return boxe’s proper.So what kind of RETURN BOXES DID YOU USE TO RETURN THE PRODUCT.And in addition what ADDRESS did you come the product to.This publish doesn’t RING TRUE.Pay the individuals and Transfer on.Subsequent time i wager you’ll use the “FEDEX DROP BOX”Like you might be suppose to.Consider me “FEDEX”Choose’s up EVERY HOUR FOR RETURN’S TO VERIZON. 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What are the Verizon Fios cancellation charges?
There is no such thing as a value to returning your gear on time, nevertheless, in case you are late to return the gear there could also be an ‘unreturned gear charge’ that may be utilized to your account if you don’t meet the requirement of the 30-day return coverage.
Verizon’s Early service cancellation charges should not associated to the gear return, and you could be prices and early termination charge which is buried inside their preliminary contracts that you simply seemingly signed buying the service.
If you want to dispute any of Verizon’s charge’s in your invoice then it’s extremely really helpful you get involved with the Verizon customer support line which could be discovered in your final month’s invoice.