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Jul 26, 2016 PissedConsumer1190125 #1190125 Given how Verizon handled the transport of my telephone numbers to another carrier after I moved, this doesn’t surprise me at all. I had to fight for two weeks to get them to obey the law and transport the numbers! After that experience I decided that their “offer” to send me a box and shipping label for my set boxes and router was probably too good to be true and so I wised up and took the time to physically return my equipment to a Verizon Store that was authorized to receive the equipment and got an itemized receipt, including the Set Box Serial and Model Numbers and the router Serial Number. I don’t think you can trust these folks. Reply 2 Dec 31, 2015 PissedConsumer1086523 #1086523 When I returned my router to UPS. They made sure that I save and photo my receipt because the said Verizon WILL say they did not get it and they will take you to collections over it. WOW! Then guess what happened! Unethical piece of *** company. Reply 1 Advertisements Dec 23, 2015 PissedConsumer1083161 #1083161 I laugh at these complaints its called big business its wrong I know it. just keep praying for deregulation to happen for all telecoms ,wireless too. telcom employee tty Reply 1 Oct 27, 2015 PissedConsumer1054745 #1054745 NOTHING HAS CHANGED AHHHHHHHHHHHHHHHHHHHH Reply 1 Sep 30, 2015 PissedConsumer1041122 #1041122 Disputing with credit bureaus hasn’t worked for me so far, neither has talking to Verizon directly. They will lie in your face and tell u that u haven’t called, and they will claim they are not in the wrong but won’t even make an effort to research the return tracking nor look through their inventory. The only way to make them do anything is by going thru the FTC, FCRA, and your local state attorney generals office. If anyone needs any help I can email u the complaints I have submitted to each so that we can collectively be heard and seek compensation for the hardship they have placed on us due to their lack of substandard business operations and dispute procedures. They are in violation in many ways. If u need help u can reach me at chrispolite562@***.com Reply 2 Sep 26, 2015 PissedConsumer1039359 #1039359 When I call “customer no-service” the announcement the computer announcement is garbled and sounds as if it is coming from a submarine. This from a company that brags about it’s superior “fiber-optics” system. What a joke! Frank Reply 2 May 26, 2015 PissedConsumer988204 #988204 I was told to leave a router at the location I was moving from and I did, new tenants moved in and then they sent me a bill for the router. well why did you tell me to leave it behind then *** now they have sent it to collections for 98$ like really? it’s not even worth that it’s over 4 years old. Pathetic company. Reply 2 Feb 13, 2016 PissedConsumer1111227 #1111227 @PissedConsumer988204 lol *** that’s your fault they wouldn’t just tell you to leave the router, anyone with 1/2 a brain would know to get it sent back to them and get proof of receipt. easiest/best thing to have done would be to bring it into a verizon store that accepts equipment returns and get a RECEIPT for it. i’ve done it quite a few times and NEVER had ONE issue with them except one time they said i still had one of their older fios boxes when i upgraded to HD boxes. i provided the receipt info and it was cleared up THAT day. Reply 1 Jul 26, 2016 PissedConsumer1190278 #1190278 @PissedConsumer988204 The router, DVR’s and set top boxes belong to Verizon and they want them back. The other stuff you can keep and “recycle” yourself. You’re best off returning the equipment directly to Verizon and getting a receipt with the serial numbers of the returned materials. Reply 1 Feb 17, 2015 PissedConsumer947145 #947145 They cant find my package either. I have my customer reference #, but they don’t give you a duplicate of the tracking # on the receipt just a customer reference #and order # and now they cant find it and are starting to call me. Each and every step of the road with this company is a nightmare of bad customer service and the right hand not knowing what the left hand is doing! Reply 1 Feb 14, 2015 PissedConsumer945552 #945552 I am having a similar situation with Verizon and I am pissed off! Verizon is reporting false information on my credit report, numberous times. $1200+ and I do not owe them anything. They keep passing it around to numerous debt collectors, and now they have added more accounts that I supposedly owe. Reply 3 Dec 06, 2014 PissedConsumer912021 #912021 Same issue!! Nightmare began 2010! Has anyone had any luck rectifying this situation? Any class Action Suits? Reply 1 Jul 12, 2015 PissedConsumer1006640 #1006640 @PissedConsumer912021 my cousin is having the same problem how are they getting away with this?I think if I was a customer I would contact the local news about this Reply 1 Oct 29, 2014 PissedConsumer892527 #892527 I am facing the same problem. Not sure what to do with the collection agency. MRS Associates 1930 Olney Ave Cheery Hill, NJ 08003 This collection agency is part of the Verizon. Reply 1 Jul 27, 2014 PissedConsumer846949 #846949 I am going through the same thing. Returned extra settop box when roomie moved out two years ago, now they tell me they never received it despite the fact they stopped billing me for it a week after I sent it back in their box. Just got a letter from debt collector saying I owe $275 even though I spoke with Verizon about 6 different times and the last time they assured me my account had been cleared. I am livid. Not only has this Ben a huge hassle in regards to hours on the phone and really rude inept customer service reps, but I have always been so careful about my credit score and now this happens! This has got to be illegal!! Reply 4 Feb 18, 2014 PissedConsumer786242 #786242 I am having the same problem. But mine is even worse. We returned our equipment on 2/13/2013 and have a receipt for the transaction. They are charging us over $700.00 for the equipment. They are now calling our son and demanding that he pay. This is not even his bill and somehow they got his social SS# and are telling him they are putting a charge off on his credit if he does not pay. Our son was 10 years old when we started with Verizon and this equipment is or was definitely not put in his name. How dare this company now start attacking their patrons children to collect a bill! Reply 3 Jan 24, 2014 PissedConsumer777759 #777759 I have been with Verizon Fios almost 3 years, there has NOT been a single moth I have not had a billing dispute. These people are common THIEVES, always over bill their clients. Every time you change your service or transfer your address, they send you new equipment and they ask you to return the old ones back. I went through this 3 times, and in all occasions they claimed they did NOT receive my old equipment, in all occasions I was lucky enough to have my UPS receipt, so they waived, but I know in all occasion they had 1 thing in mind, to scam me….. Reply 2 Oct 03, 2013 PissedConsumer725005 #725005 I cancelled my service with Verizon and I still have the router. I cant seem to find where to send the box. I dont want to get charged for it. Went to a wireless store and they said that I have to go to a landline store. Please answer Reply 1 May 03, 2013 PissedConsumer645628 #645628 Same issue they claim to not have received the cable card and have charged me for it. The cable card was in the box with the set top box and they acknowledge receiving the set top box. I was also in MD. Reply 1 Feb 18, 2013 PissedConsumer610730 #610730 This is very interesting.I have had a contract with VERIZON for about (8)Year’s now.I reside in TEXAS and I have returned several product’s to VERIZON and Each product that i returned was recieved within the allowed time frame.Number (1)VERIZON PRODUCT has to be returned in their return boxes along with the return LABEL ON THE OUTSIDE OF THEIR RETURN BOXES.(2)The product that is being returned has to be DROPPED OFF IN THE DROP BOX which is mostly located in the front of the entrance door to the USPS.(3)I have never had to pay to return any product to VERIZON.(4)The USPS WILL RETURN THE PRODUCT but why?Would anyone pay to have the product returned when you can do this FREE OF CHARGE.When you return VERIZON PRODUCT the USPS and ALSO the UPS CAN and WILL LOSE PRODUCT that is suppose to be RETURNED.Now you OWE these charge’s all because you did not follow INSTRUCTION’S.You say you did not recieve the return boxe’s right.So what type of RETURN BOXES DID YOU USE TO RETURN THE PRODUCT.And also what ADDRESS did you return the product to.This post does not RING TRUE.Pay the people and Move on.Next time i bet you will use the “FEDEX DROP BOX”Like you are suppose to.Believe me “FEDEX”Pick’s up EVERY HOUR FOR RETURN’S TO VERIZON. 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What are the Verizon Fios cancellation fees?
There is no cost to returning your equipment on time, however, if you are late to return the equipment there may be an ‘unreturned equipment fee’ that can be applied to your account if you do not meet the requirement of the 30-day return policy.
Verizon’s Early service cancellation fees are not related to the equipment return, and you may be charges and early termination fee which is buried within their initial contracts that you likely signed purchasing the service.
If you would like to dispute any of Verizon’s fee’s on your bill then it’s highly recommended you get in contact with the Verizon customer service line which can be found on your last month’s bill.